World's first AI-native hotel OS.
Powered by ALMA
Meet the AI that runs your hotel.
0+
OTAs Connected
0%
OTA Commission Saved
0h
Signup to Live
Our mission
A traditional PMS stores data. Hotel Native runs your hotel.
Cloudbeds, Mews, Opera — every traditional PMS stores data and asks your team to act on it. Guest messages still triaged by hand. Rates still set by hand. Night audit still done by hand.
Hotel Native is AI-native from day one. ALMA — our team of specialized AI agents — responds to guests, adjusts rates, reconciles inventory, and runs the night audit. It's the difference between a dashboard you watch and an operating system that runs your hotel.
Eight products. One platform.
Everything an independent hotel needs to operate and grow — from the first OTA booking to the last checkout. One login, one price.
PMS + Channel Manager
Front desk, reservations, housekeeping, invoicing, night audit — synced with 176+ OTAs in real time.
ALMA AI Agents
Named AI employees that run the front desk 24/7 — Reservation, Revenue, Concierge, Front-Desk, Ops.
Revenue Manager
Dynamic pricing across every OTA. Respects your manual overrides. Explains every price change.
Meet ALMA
Five AI agents that actually run your hotel.
Not one generalist model. Not a chatbot bolted onto a dashboard. ALMA is a team of named AI employees — each with a specific job, each auditable, each working 24/7.
Reservation Agent
Your booking inbox. Automated.
- Answers guest inquiries 24/7 via WhatsApp, SMS, email, and web chat
- Creates real bookings in the PMS with payment + identity verification
- Handles modifications, cancellations, and upsells autonomously
Revenue Agent
Your AI revenue manager. No overrides ignored.
- Adjusts rates across every OTA in real time based on demand, comp-set, and pickup
- Respects every manual override — pins never get overwritten
Concierge Agent
Every guest. Every language. 24/7.
- Pre-arrival: sends check-in link, asks for ID, answers questions
- In-stay: books restaurant reservations, schedules housekeeping, orders room service
Front-Desk Agent
Catches overbookings days before reception does.
- Flags missing guest info on arriving bookings (no email, no ID, no country for ICT)
- Auto-assigns rooms based on preferences, loyalty tier, accessibility
Ops Agent
Night audit in 30 seconds. Zero clicks.
- Monitors Channex sync health continuously
- Reconciles travel-agent balances daily
Every agent is bounded, auditable, and works alongside your team.
Guardrails per property · Full action logs · Human escalation in 90 seconds
Property Activity
Viewing Now
847
Property Views
3,420
Views Today
Trending Properties
Run every shift on ALMA, not headcount
Your team of AI agents answers guests, adjusts rates, catches oversells, and runs the night audit — so your humans can focus on the stay, not the screen.
Replace your stack. Keep your focus on guests.
Live in 32 hours. ALMA running the night audit by hour 48. Six tools replaced. Fourteen percent saved on OTA commissions.
Monthly Revenue
This Quarter
$0
+12.5%
Direct bookings
176+
OTAs connected
14%
OTA commission saved
32h
Signup to live
Hotels running on Hotel Native
Independent hotels across Costa Rica — 20 to 80 rooms — operating on one AI-native platform.
KC Hotel San Jose
Mikado Natural Lodge
Seataya Villas Resort
Villa Nof Yam
Soluna Villas
Your Short-Term Rentals
Your Boutique Hotel
Enterprise Hospitality
KC Hotel San Jose
Mikado Natural Lodge
Seataya Villas Resort
Villa Nof Yam
Soluna Villas
Your Short-Term Rentals
Your Boutique Hotel
Enterprise Hospitality
KC Hotel San Jose
Mikado Natural Lodge
Seataya Villas Resort
Villa Nof Yam
Soluna Villas
Your Short-Term Rentals
Your Boutique Hotel
Enterprise Hospitality
Pilot customers
What operators say after the switch
“We went from six vendors to one. ALMA answers at 3am so my team doesn't have to. RevPAR up 11% in four months and the night audit that used to take 45 minutes now takes 30 seconds.”
Daniel Campos · GM
KC Hotel San Jose · Costa Rica · 40 rooms
“The travel-agent portal alone replaced our Excel nightmare. Allotments that used to take a day now take five minutes, and our B2B agents finally have a live inventory view instead of emailing us at 6am.”
Silvia Mora · Owner
Mikado Natural Lodge · Guanacaste · 22 villas
“I check one dashboard now, not six. The Revenue Agent explains every price change in plain English — no black box, no 'PriceLabs magic'. I can actually defend our rates to owners again.”
Javier Solís · Operations
Seataya Luxury Villas · Nicoya · 14 villas
“We went from six vendors to one. ALMA answers at 3am so my team doesn't have to. RevPAR up 11% in four months and the night audit that used to take 45 minutes now takes 30 seconds.”
Daniel Campos · GM
KC Hotel San Jose · Costa Rica · 40 rooms
“The travel-agent portal alone replaced our Excel nightmare. Allotments that used to take a day now take five minutes, and our B2B agents finally have a live inventory view instead of emailing us at 6am.”
Silvia Mora · Owner
Mikado Natural Lodge · Guanacaste · 22 villas
“I check one dashboard now, not six. The Revenue Agent explains every price change in plain English — no black box, no 'PriceLabs magic'. I can actually defend our rates to owners again.”
Javier Solís · Operations
Seataya Luxury Villas · Nicoya · 14 villas
“We went from six vendors to one. ALMA answers at 3am so my team doesn't have to. RevPAR up 11% in four months and the night audit that used to take 45 minutes now takes 30 seconds.”
Daniel Campos · GM
KC Hotel San Jose · Costa Rica · 40 rooms
“The travel-agent portal alone replaced our Excel nightmare. Allotments that used to take a day now take five minutes, and our B2B agents finally have a live inventory view instead of emailing us at 6am.”
Silvia Mora · Owner
Mikado Natural Lodge · Guanacaste · 22 villas
“I check one dashboard now, not six. The Revenue Agent explains every price change in plain English — no black box, no 'PriceLabs magic'. I can actually defend our rates to owners again.”
Javier Solís · Operations
Seataya Luxury Villas · Nicoya · 14 villas
“Migration took exactly 32 hours. Hotel Native team imported two years of bookings from our old PMS, wired all eleven of our OTAs, and ALMA was running the night audit by day two.”
Boutique operator · Migration case study
48-room urban hotel
“We cut OTA commission 14% in the first quarter. Real numbers, auditable every month. The Revenue Agent quietly pushed direct for the dates that used to go to Booking.com.”
Eco-lodge operator · OTA commission audit
Caribbean lodge, 22 villas
“One login for three hotels. One invoice. One support team that actually ships updates when we ask. After eight years on Cloudbeds this feels like the first PMS built for operators, not for Booking.com.”
Multi-property owner · 3-hotel portfolio
Guanacaste · 3 properties · 64 rooms
“Migration took exactly 32 hours. Hotel Native team imported two years of bookings from our old PMS, wired all eleven of our OTAs, and ALMA was running the night audit by day two.”
Boutique operator · Migration case study
48-room urban hotel
“We cut OTA commission 14% in the first quarter. Real numbers, auditable every month. The Revenue Agent quietly pushed direct for the dates that used to go to Booking.com.”
Eco-lodge operator · OTA commission audit
Caribbean lodge, 22 villas
“One login for three hotels. One invoice. One support team that actually ships updates when we ask. After eight years on Cloudbeds this feels like the first PMS built for operators, not for Booking.com.”
Multi-property owner · 3-hotel portfolio
Guanacaste · 3 properties · 64 rooms
“Migration took exactly 32 hours. Hotel Native team imported two years of bookings from our old PMS, wired all eleven of our OTAs, and ALMA was running the night audit by day two.”
Boutique operator · Migration case study
48-room urban hotel
“We cut OTA commission 14% in the first quarter. Real numbers, auditable every month. The Revenue Agent quietly pushed direct for the dates that used to go to Booking.com.”
Eco-lodge operator · OTA commission audit
Caribbean lodge, 22 villas
“One login for three hotels. One invoice. One support team that actually ships updates when we ask. After eight years on Cloudbeds this feels like the first PMS built for operators, not for Booking.com.”
Multi-property owner · 3-hotel portfolio
Guanacaste · 3 properties · 64 rooms
Frequently asked questions
Everything you need to know about Hotel Native. Have a question not listed? Book a demo and we'll answer it live.
